Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, configure your agency, manage leads, or contact us for support.

• Account data: name, email address, phone number, role, and agency (tenant) details.
• Lead and client data: contact details, property interests, pipeline stage, follow-ups, and activity history that you or your team enter into the platform.
• Listing and portal data: information synced with connected integrations such as Meta (Facebook/Instagram), Bayut, and Property Finder.
• Usage data: log files, device information, IP address, and actions taken within the platform for security and audit purposes.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve Qurrix, including to:

• Provide lead pipeline management, analytics, team management, and portal integrations.
• Authenticate users, enforce role-based permissions, and maintain audit logs.
• Send transactional notifications such as lead assignments and follow-up reminders.
• Monitor performance, prevent fraud, and improve the security and reliability of the service.

3. Sharing and Third-Party Integrations

We do not sell your personal data. We share data only as needed to provide the service or when required by law.

When you connect a third-party portal (Meta, Bayut, Property Finder), data is exchanged with that provider according to their respective terms and privacy policies. We share data with infrastructure and processing providers strictly to operate the platform.

4. Data Storage and Security

Your data is stored in secure, access-controlled databases. Passwords are hashed and never stored in plain text, and access to platform data is governed by role-based permissions.

While we apply industry-standard safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your account data, subject to legal and contractual obligations such as retaining audit records where required.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Cookies and Local Storage

We use cookies and browser local storage to keep you signed in, remember preferences such as your theme, and maintain session security. You can control cookies through your browser settings, though disabling them may affect functionality.

8. International Data Transfers

Your information may be processed and stored in locations outside your country of residence. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you within the platform.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at support@qurrix.com.